Terms & Conditions


Shipping Method:    
Digital Codes and Pins are sent solely via e-mail, and by buying any digital game / software on Keys2U, you agree for Keys2u to keep the original retail box of the game.
Please note that you can always check your order history on your Keys2u registered account. If your order e-mail can’t be found, sometimes it can be found in the spam folder in your e-mail account.
Our Digital Games / Software are shipped Worldwide to our Customers
Delivery Time:    
Delivery time is clearly specified in the product description, 90% of the products are sent usually within 1 to 30 minutes by our system after payment gets cleared by our Support Team. You can view the status of your order in your Order history. Some orders can take longer to be delivered, for further verifications or others, like the product went out of stock.
SLEEPING TIME! As everyone needs to sleep, we also have our break time, and during that time we disable auto delivery system, since we work with EUROPE GMT +1 Clock when our chat bubble says: SLEEPING TIME, DELIVERIES BACK IN THE MORNING, it means that when we back on work early in the morning all orders that were made during the sleeping time will be delivered.
For security reasons, our system verifies all information sent to PayPal or the payment method that you used. Automatically, if the system detects an error, you Key will not be sent and must be reviewed by our team. This process can take up to 2 hours, We will have the right to accept or reject your purchase and return the money. You will have to use real information before you can purchase anything at our site. Any use of fraud information will result in a ban from Keys2u website.
Orders / Pre-Orders Returns and Refund Policy:    
For digital games and software, once they have been delivered there is no return or refund of any kind.
For digital games and software Keys2u is NOT responsible for regional, language or any other upcoming restrictions! No refunds will be issued based on a glitch in a game, the noncompliance with the minimum requirements to run the game on your computer, for lack of pleasure during the game, or because the buyer did not read the product specifications mentioned by our Team.
If you buy a game which is a pre-order a 20% refund fee will apply on any cancelation, please note that this is a pre-order and will be delivered on release day or date specified by us, we may change the date of delivery without notification. If the Game is not delivered within 48 hours from the given date we will refund your game fully without a refund fee and you will get a 15% credit of the amount you pay as a voucher credit.
It is your obligation to read the items description before buying to ensure you get what you need.
Refunds are only made when:    
If in more than 24 hours after payment you have not received the product.
If the product you buy went out of stock and Keys2U informs that it will not be available in the next 24 hours.
If there is an error with your game (Invalid, Used, etc.) And there is no replacement.
If you experience any difficulties with the product you have purchased contact our support address first with your problem description accompanied with screenshots or photos made by a digital camera to give us a clear idea to assess the situation. It might take up to 7 days to process your request since we will have to contact our suppliers.
Orders Cancellation:    
Keys2u reserves the right to cancel any incoming order which it might believe to be of suspicious nature (such as unauthorized / fraud payments etc.).
Similarly paid orders are refunded and the goods are not delivered. We cannot cancel orders if you have already received the product, as there is no way to re-sell that item again.
If you wish to cancel your order before your order has been sent, please contact us immediately and we will refund you in 24 hours. Unfortunately, due to the nature of our product, once the digital item has been delivered, we cannot issue a refund.
If your order has been charged but not delivered, we can refund you, but we will keep 10% of the total price for administration fee due to the fees we must pay in order to refund you.
We hope our customers can understand that when a digital item has been delivered, it can be activated online and therefore we cannot accept a return as it is not possible for us to resell that item.
Services (as defined below) defined by Keys2u are subjected to these Terms of Service with exclusion of any other terms and conditions stipulated or referred to by you, the Customer. You acknowledge that you are aware of the contents of and agree to be bound by these Terms of Service. Any new features, upgrades, variations or new packages which are added to the current Service shall also be subject to these Terms of Service. Keys2u reserves the right at its absolute and sole discretion to vary, modify, delete, update or suspend these Terms of Service (or any part thereof) without prior notice to you. As such, you understand and acknowledge that it is your duty to review these Terms of Service on a regular basis.
Should you breach any of these Terms of Service, Keys2u shall have the exclusive sole and absolute right to terminate, discontinue or withdraw the provision of the Service to you. In the event of a breach by you, Keys2u reserves its right to pursue any remedy or relief in so far as permitted by law, which includes but is not limited to injunction, damages and/or specific performance.
Description of the Service:  
The services provided by Keys2u are made available and accessible via this website only. The services currently provided by Keys2u include but shall not be limited to the following (the “Service”): Digital game sales and / or any other service made available by Keys2u from time to time. If you cannot play a Game due to a fault within the Game we will provide you with a replacement copy to download. You must be 18 years or older to use the Service. Parental consent is needed or involvement shall be required in the event that you have not attained the age of 18. You must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process. All information provided by you shall be true, accurate, current and complete.
You are responsible for keeping your password secure. You are responsible for maintaining the confidentiality of the password and account and are solely and fully responsible for all activities that occur under your password or account, whether or not you have authorized such activities or actions. Keys2u cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.
Intellectual Property:    
The site and its contents (keys2u.net) are exclusive to Keys2u Intellectual Property. The presentation and all materials, including trademarks, logos, artwork, screenshots, videos and domain names displayed on Keys2u are protected by intellectual property laws and owned trademarks or trademarks of their respective publishers.
Keys2u is not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials (“Content”), advertising, products or other materials on or available from such sites or resources.
- As such, you also acknowledge and accept that Keys2u does not and is not obligated to examine, evaluate or screen any of these external resources and does not warrant or endorse any of the information, content, offers or claims of these third parties. You further acknowledge and agree that Keys2u shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource.
- All trademarks, service marks, trade names, logos and icons (collectively "Trademarks") displayed on our site are registered and unregistered Trademarks of Keys2u and others. Nothing contained in our site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on our site without the written permission of Keys2u or such third party that may own the Trademarks displayed on our site.
- Your use of the Trademarks displayed on our site, or any other content on our site, is strictly prohibited. The entire content of this site which consists of inter alia text, video (of any format, streaming or otherwise), audio clips (of any format, streaming or otherwise), data assemblages, graphics, logos, buttons, icons and any software (the “Site Content”) is proprietary to keys2u or its content provider or other third parties and is protected under international and domestic copyright laws.
- The arrangement and / or compilation of the Site Content is proprietary to Keys2u and is protected under international and domestic copyright laws. Verbal or written abuse of any kind (including but not limited to threats of abuse or retribution and defamatory statements) of any Keys2u customer, Kesy2u employee, member, or officer will result in immediate account termination.
- We reserve the right to refuse service to anyone for any or no reason. The failure of Keys2u to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Keys2u and govern your use of the Service, superseding any prior agreements between you and Keys2u (including, but not limited to, any prior versions of the Terms of Service).
Customers Personal Data:    
Keys2u does not disclose or sell personally identifiable information, such as name, address, phone number or e-mail, about our customers. Keys2u does not collect personal information from children under 13 years.
Keys2u is not directed to children less than 13 years, and prohibits the registration. Keys2u does not collect any personal banking information such as credit cards; this information is through the payment company and the buyer.
Keys2u uses SSL protection to protect your information. Personal data are used to verify your payment and prevent fraud, if the Keys2u Team needs other information such as a photo ID or any other Personal ID, you must cooperate to complete your purchase, you have the right to remove any identification number, leaving alone the photo and full name. This information will be deleted after verification and product delivered.

Thank You for reading and happy gaming!


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